Frequently Asked Questions
Everything you need to know about your home improvement projects and orders.
What are your standard delivery timeframes for building materials?
Standard delivery typically takes 3-5 business days. For bulk orders or heavy materials like timber and bricks, our specialized fleet will coordinate a specific drop-off time within 48 hours of your purchase.
Do you offer trade discounts for professional contractors?
Yes, we offer exclusive pricing for trade professionals. You can apply for a Gills Trade Account online or in-store to access bulk discounts and flexible credit terms.
What is your return policy for over-ordered supplies?
We accept returns on all non-perishable, unopened items within 30 days of purchase. Please note that custom-mixed paints and specially cut timber are non-refundable.
Can I schedule a specific delivery date for my project?
Absolutely. During the checkout process, you can select a preferred delivery date to ensure your materials arrive exactly when your team is ready to start work.
Do you provide click-and-collect services?
Yes, our 'Ready in Two' service allows you to pick up your order from our main warehouse just two hours after placing it online, free of charge.
Are your timber products sustainably sourced?
Quality and ethics are our priorities. All timber sold at Gills Building Supplies is FSC or PEFC certified, ensuring it comes from responsibly managed forests.